Copyright: Copyright 1998-2003 Thought Communications, Inc.
Citation: FaxTalk(r) is a registered trademark and FaxTalk Communicator, and FaxTalk CallControl are trademarks of Thought Communications, Incorporated. All Rights Reserved.


Introduction

FaxTalk Communicator’s integrated voice messaging provides an easy to use interface for reviewing received messages. You can access your received messages from the Inbox or remotely using the remote access menus.

The Inbox is the central location for all received voice messages and contains options and commands for playing, and saving voice messages. Information related to an item is displayed in the following fields when an item is received.

Name:

The Name: field contains the Caller ID name information if available. If Caller ID information was not available then the field is left blank.

Number

The Number: field contains the Caller ID telephone number information if available. If Caller ID information was not available then the field is left blank.

Type:

•	Voice – Incoming calls where the caller left a message.

•	Call – Incoming calls where the caller hung up before leaving a message.

Date:

Contains the date and time that the item was received.

Length:

This field will either display the length of time of a voice message. The field is left empty for Call type entries.

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Retrieving messages from FaxTalk Communicator

The Inbox contains several buttons specifically for playing received messages. The player buttons are designed to mimic buttons found on a standard tape player or VCR. The buttons perform the functions of Play, Stop, Previous Message (Skip Back), and Next Message (Skip Forward). The Inbox also contains a message scroll bar that will indicate the relative position in a message during playback.

To play a message in the Inbox double-click on the voice message to begin playback. You can also select the voice message and click the Play button on the player controls or select the Play command from the Messages menu. To stop playback of a voice message, click on the Stop button on the player controls or select the Stop command from the Messages menu. To go back to the previous message click the Previous button on the player controls or select the Previous command from the Messages menu. To skip to the next message, click the Forward button on the player controls or select the Next command from the Messages menu.

Tips

•	You can change the playback device for playing messages by selecting the Play To command on the Messages menu.

•	Use the message scroll bar to fast forward and rewind within the message during playback.

•	Use the AutoPlay option to have all messages played automatically when logging into a mailbox.

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Retrieving messages remotely

FaxTalk Communicator includes the ability to retrieve received messages remotely.

To listen to received messages remotely:

1.	Call FaxTalk Communicator

2.	Press # while the greeting is played. FaxTalk Communicator asks for the mailbox password.

3.	Enter the password and press #.

4.	FaxTalk Communicator indicates the number of new messages and faxes, and presents the main menu.

5.	Press 1 to listen to messages. (This option will not be available if there are no new messages).

6.	The Messages menu plays the options available. Press 1 to listen to the current message. To skip to the next message press 5, and to go back to the previous message press 6.

7.	After listening to the message, press 1 to delete the message, press 3 to replay the message, press 5 to skip to the next message, or press 6 to go back to the previous message.

8.	To return to the main menu, press #.

9.	To exit the remote access system, press # and hang up.

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Reviewing faxes remotely

FaxTalk Communicator includes the ability to review received faxes remotely and have them forwarded to a fax machine.

To review received faxes remotely:

1.	Call FaxTalk Communicator.

2.	Press # while the greeting is played. FaxTalk Communicator asks for the mailbox password.

3.	Enter the password and press #.

4.	FaxTalk Communicator indicates the number of new messages and faxes, and presents the main menu.

5.	Press 2 to review received faxes. (This option will not be available if there are no new faxes.)

6.	The Review Faxes menu plays the option to press 1 to forward all faxes or press 2 to forward individual faxes (see below for more information).

7.	To return to the main menu, press #.

8.	To exit the remote access system, press # and hang up.

Forwarding All Faxes

1.	Press 1 to forward all faxes immediately on the same call (if calling from a phone connected to a fax machine) or press 2 to enter a fax number to forward the fax(es) to.

2.	If option 2 was selected, enter the number of the fax machine the faxes are to be sent to and press #.

3.	The fax number is read back to verify. Press 1 to accept, press 2 to re-enter the number, or press # to cancel the forwarding operation.

Forwarding Individual Faxes

1.	Press 1 to select the current fax for forwarding, or press 2 to skip to the next fax.

2.	Press # when finished selecting faxes.

3.	Press 1 to forward all faxes immediately on the same call (If calling from a phone connected to a fax machine) or press 2 to enter a fax number to forward to.

4.	If option 2 was selected, enter the number of the fax machine the faxes are to be sent to and press #.

5.	The fax number is read back to verify. Press 1 to accept, press 2 to re-enter the number, or press # to cancel the forwarding operation.


Changing a greeting remotely

FaxTalk Communicator includes the ability to change the selected greeting of a mailbox remotely.

To remotely record a new greeting for a mailbox:

1.	Call FaxTalk Communicator.

2.	Press # while the greeting is played. FaxTalk Communicator asks for the mailbox password.

3.	Enter the password and press #.

4.	FaxTalk Communicator indicates the number of new messages and faxes, and presents the main menu.

5.	Press 3 to change greeting.

6.	The Change Greeting menu plays the options to press 1 to listen to the current greeting or press 2 to record a new greeting.

7.	After recording a new greeting, press 1 to listen to the new greeting, press 2 to re-record the greeting, or press 3 to activate the new greeting. Press # to cancel the new greeting and use the old greeting.

8.	To return to the main menu, press #.

9.	To exit the remote access system, press # and hang up.


Changing system options remotely

FaxTalk Communicator includes the ability to change certain system configuration settings remotely. Some settings are only available when the caller logs in as the Mailbox Manager.

To change system configuration settings:

1.	Call FaxTalk Communicator.

2.	Press # while the greeting is played. FaxTalk Communicator asks for the mailbox password.

3.	Enter the password and press #.

4.	FaxTalk Communicator indicates the number of new messages and faxes, and presents the main menu.

5.	Press 4 to change options.

6.	The Change Options menu plays the options to press 1 to change number of rings, press 2 to change toll saver settings, 3 to change voice notification options, or press 4 to change pager notification settings.

7.	To return to the main menu, press #.

8.	To exit the remote access system, press # and hang up.


Selecting where you want messages played

When playing messages from the Inbox you can select the device used for playback.

To select a Playback device:

1.	Select the Play To command on the Messages menu.

2.	Click on the playback device desired for message playback.

FaxTalk Communicator supports the following playback devices:

Multimedia Device	Play messages to the multimedia sound device installed on the machine.
Modem Speaker	Plays messages to the speaker on the modem.
Telephone Handset	Plays messages to a telephone handset directly attached to the modem.
Telephone Line	Play messages to the telephone line directly.
Note

•	The list of available playback devices is dependent on the modem selected. If a playback device option is not listed it is because the modem or PC hardware does not support the playback mode.

•	Due to the design and location of internal voice modems, selecting the playback device of Modem Speaker is not recommended unless external speakers are used.


Automatically playing messages

The Inbox includes the ability to play all messages automatically when you log into a mailbox. This feature, called AutoPlay, is similar to pressing the play button on an answering machine.

To enable the AutoPlay option, select the AutoPlay command on the Messages menu.


Saving a received message

Received voice messages are stored in .WAV format, and can be saved from the Inbox and played with another wave file player.

To save a received voice message:

1.	Select the voice message in the Inbox.

2.	Select the Save As command on the File menu.


Screening incoming calls

The Screen Calls feature enables you to listen to the caller as they are leaving a message. This way, you can determine who the caller is and decide whether to let the caller continue to leave a message or interrupt the message and talk to the caller. To stop FaxTalk Communicator from taking a message, press the * key on the telephone.

To enable the Screen Calls feature:

1.	Open the Program Configuration.

2.	Select the General tab.

3.	Enable the Screen Calls option.

4.	Click Ok to exit the Program Configuration.

Tips

•	The ability to screen calls is a modem dependent feature. If your modem does not support call screening then you will not hear the caller leaving a message.